We have a 30-day return policy, meaning that you have 30 days after receiving your item to request a return.

 

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Please note, there is up to a 15% re-stock fee unless you have received your item in a defective condition which is confirmed by our team once we receive the item back.

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Any shipping cost is non-refundable
 

Order Cancelation Policy

Once an order has been received by our team, a 12% order cancelation fee may be deducted from the final credit in the event that an order cancelation is made and a refund is issued.

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In order for your order to be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You will also need to include proof of purchase in your package.

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To start a return, you can submit a return request through the RMA page on our website. If your return is accepted, we will send you a return shipping label with how and where to return your package. Items sent back to our facility without first submitting a return request will not be accepted.

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You can contact us with any return questions at info@buildpropc.com

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Damages and Defects

Upon receiving your order, please inspect your item for any damages or defects and contact us as soon as possible if the item is defective, or damaged or if you received the wrong item so we can correct the situation in a timely manner.

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International Return Policy:

In recognition of the substantial costs associated with international shipping and the complexities of import regulations, we are unable to process refunds for international orders. Our valued international customers are protected by our 2 year warranty which covers shipping damage and sudden hardware failure(s).

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Refunds

We will notify you as soon as we've received and inspected your return, and let you know whether or not the refund was approved. If approved, you will be automatically refunded on your original payment method. Please note, refunds can take some time for your bank or credit card company to process and post the refund on your statement.